Privacy Policy

1. Introduction

Welcome to NomNomad, the world's first AI-powered restaurant discovery app. This Privacy Policy explains how NomNomad, Inc. ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our mobile application, website, and related services (collectively, the "Service").

By using NomNomad, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

🛡️ Our Privacy Commitment

We are committed to protecting your privacy and being transparent about our data practices. We only collect information necessary to provide and improve our AI restaurant identification service, and we never sell your personal data to third parties.

2. Information We Collect

2.1 Information You Provide Directly

Account Information: Name, email address, username, password, and profile picture
Content Uploads: Images and videos you upload for restaurant identification
Restaurant Lists: Restaurants you save, rate, or review
Communications: Messages you send through our support channels
Payment Information: Payment details for premium subscriptions (processed securely by third-party providers)

2.2 Information Collected Automatically

Usage Data: App interactions, features used, search queries, and time spent in app
Device Information: Device type, operating system, app version, device ID
Location Data: General location (city/region) when you enable location services
Performance Data: App crashes, errors, and performance metrics
Analytics Data: Anonymized usage patterns and feature engagement

2.3 Information from Third Parties

Social Media: Public profile information when you connect social media accounts
Restaurant Data: Publicly available restaurant information from various sources
Analytics Providers: Aggregated usage insights from analytics services

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Core Service Delivery

Process and analyze uploaded content for restaurant identification
Provide personalized restaurant recommendations
Maintain and sync your restaurant lists across devices
Enable social features like sharing and reviews

3.2 Service Improvement

Train and improve our AI recognition algorithms
Analyze usage patterns to enhance user experience
Develop new features and functionality
Conduct research and analytics

3.3 Communication and Support

Respond to your inquiries and provide customer support
Send important service updates and notifications
Deliver marketing communications (with your consent)
Conduct surveys and gather feedback

3.4 Legal and Security

Comply with legal obligations and enforce our terms
Protect against fraud, abuse, and security threats
Resolve disputes and investigate violations
Ensure the safety and integrity of our Service

4. Information Sharing and Disclosure

⚠️ Important: We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data privacy is fundamental to our service.

We may share your information in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who help us operate our Service:

Cloud Infrastructure: Amazon Web Services, Google Cloud Platform
Analytics: Google Analytics, Mixpanel (anonymized data only)
Payment Processing: Stripe, Apple App Store, Google Play
Communication: SendGrid (email), Twilio (notifications)
Support: Zendesk, Intercom

These providers are contractually bound to protect your information and use it only for the specified services.

4.2 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes, court orders, or government requests
Enforce our Terms of Service and other agreements
Protect the rights, property, or safety of NomNomad, users, or others
Investigate and prevent fraud, security issues, or technical problems

4.3 Business Transfers

If NomNomad is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot be used to identify you for research, marketing, or other purposes.

5. Data Security

We implement robust security measures to protect your personal information:

                    🔐 Security Measures
                    Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
Access Controls: Strict employee access controls with multi-factor authentication
Infrastructure: Secure cloud infrastructure with regular security audits
Monitoring: 24/7 security monitoring and incident response procedures
Compliance: SOC 2 Type II certified security practices

                

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:

Account Data: Retained while your account is active and for 2 years after deletion
Uploaded Content: Processed immediately and deleted within 30 days unless saved to your account
Usage Analytics: Anonymized data retained for up to 3 years for service improvement
Communications: Support communications retained for 3 years
Payment Data: Processed by third parties; we retain only transaction IDs

When we no longer need your information, we securely delete or anonymize it in accordance with our data retention schedule.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

Request a copy of the personal information we hold about you
Export your data in a machine-readable format
Receive information about how we process your data

7.2 Correction and Updates

Update your account information and preferences
Correct inaccurate or incomplete information
Request correction of personal data we cannot update directly

7.3 Deletion and Restriction

Delete your account and associated personal information
Request deletion of specific data categories
Restrict processing for certain purposes

7.4 Objection and Withdrawal

Object to processing based on legitimate interests
Withdraw consent for marketing communications
Opt out of certain data uses

To exercise these rights, please contact us at